Delivery Guide, Shipment and Returns

Thank you so much for shopping with Sylvia Piechulla Fashion Design. Our UK based team is available to answer any questions regarding your order. You may reach us via phone at 0044-7900203318, via email at info@sylviapiechulla-ps or via WhatsApp chat. 

Majority of our designs are available in UK Size 12-18.Our partner couriers deliver Monday to Friday as a standard next-day service in the UK and aim to deliver in 3-5 working days outside the UK. 
If you're looking for made-to-order garments, expect it to be created carefully by size in London within 3 weeks after your purchase. In rare cases, we might have to source fabric from Korea leading to a longer completion and delivery period of 4-6 weeks.
Once finished the above delivery times apply.
Contact us at info@sylviapiechulla-ps.com for shorter turn around time for made to order garment or delivery times. 

Free UK & US Shipping and Returns

Please note that we offer free delivery and returns for orders of goods to mainland UK and US addresses.

International Shipment

Country Delivery Time Delivery Cost
United States 3-5 working days £ 0
Europe 3-5 working days £35
Canada 5 working days £ 35
South America 5 working days £ 59
Australia 5 working days £ 49
China 5 working days £ 49


For purchases outside the UK, we advise that additional fees and taxes may apply. Please check in advance.

Track Your Order

For a smooth and efficient delivery, you will receive an email and / or a text message with links that will allow you to track your parcel, change the delivery date or arrange with the courier to leave your item in a safe place if you will not be in when the courier tries to deliver to you.

 What if I need to return an item?

If you are not entirely satisfied with your purchase, or the item is not suitable, you can return it to us within 30 days of the date of dispatch as long at is in its original, saleable condition with a completed returns note stating the reason for return.

Please return to the address below:

Sylvia Piechulla Fashion Design
134 Gipsy Hill
Flat1 
SE19 1PW
London
UK

 

Once your returned item(s) have been received and accepted by our team, your refund will be issued and should reach you within 5 working days.

For our Klarna customers, any questions or issues with your Klarna refund process may be directed to Klarna Customer Support Customer Service – Klarna UK.

For our Clearpay customer , any questions or issues with Clearpay refund process my be directed to Clearpay  Helpcentre Clearpay.

For our Paypal customers, any questions or issues with your Paypal refund process may be directed to Paypal Help Centre Contact Us (paypal.com)